Ground Staff (Airline)
ぐらんどすたっふ
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
Work involving check-in procedures, guidance, inquiry responses, and baggage handling at airport counters or gates for airline passengers.
Description
Ground staff serve as airline ground crew, handling passenger services at airport check-in counters, gates, arrival lobbies, etc. They manage a wide range of tasks including boarding procedures, seat changes, baggage check-in, arrangements for priority boarding or special assistance, guidance and rebooking during flight delays or cancellations, inquiry responses, announcements, and coordination with related departments. As the face of the airline, they interact with multinational passengers and support safe and smooth operations.
Future Outlook
Demand remains stable due to the increase in LCCs and inbound foreign tourists. With automation and self-check-in, the role of human services becomes more important.
Personality Traits
Adaptable / Attentive / Cheerful / Strong Sense of Responsibility
Work Style
Airport Work / Indoor / Night and Early Morning Shifts / Shift Work / Team Work
Career Path
Ground Staff (Junior) → Supervisor → Chief Ground Staff → Ground Service Manager → Operations Manager
Required Skills
Baggage Handling / Communication Skills (English) / Customer Service / PC Basic Operations (Airline Systems)
Recommended Skills
Communication Skills (Multilingual) / Complaint Handling / First Aid / Service Etiquette Certification
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to respond quickly to changes such as flight delays or passenger issues. |
| Attention to Detail & Accuracy | Mistakes in handling documents or baggage can affect safe operations. |
| Communication Skills | Smooth communication with a diverse range of customers is essential. |
| Stress Tolerance | High stress tolerance is required for handling customer complaints and sudden operational issues. |
| Collaboration & Teamwork | Coordination with multiple departments such as ground crew, security checks, and boarding guidance is essential. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Advanced numerical analysis is not required. |
Aliases
- Airport Passenger Service Staff
- Ground Handling Staff
Related Jobs
- Air Cargo Handler
- Airport Security Screener
- Cabin Attendant (Cabin Crew)
- Flight Operations Staff