Accommodation Broker (Inn Information Center)
しゅくはくあっせんにん（りょかんあんないしょ）
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Other Service Occupations
- Minor : Service Occupations Not Elsewhere Classified
Summary
A job that provides accommodation information and facilitates reservation procedures for lodging guests at inn information centers.
Description
Accommodation brokers (inn information centers) listen to customers' lodging needs, introduce appropriate ryokans or accommodation plans, and arrange reservations. They handle inquiries via phone, email, or in person, confirm and adjust rates and availability. They also coordinate with accommodation facilities, handle reservation changes and cancellations, guide payment procedures, provide local tourist information, and advise on transportation access. Delicate attention and prompt responses are required to enhance customer satisfaction.
Future Outlook
With inbound demand and the spread of online reservations, demand for reservation mediation remains stable. Business efficiency improves with AI and chatbots, but the value of interpersonal services continues to be highly evaluated.
Personality Traits
Can provide delicate attention / Can respond flexibly / Has hospitality / Likes communication
Work Style
Counter duties / Office work / Part-time/ALBA possible / Phone handling / Shift work
Career Path
Inn information center staff → Accommodation reservation manager → Travel agency reservation department → Tourist information center staff → Hotel concierge
Required Skills
Customer service / Knowledge of tourist sites and lodging facilities / Office software / Reservation management system operation
Recommended Skills
CRM tools / Foreign languages / Phone handling / SNS/Web marketing
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To flexibly respond to changes in customer needs and situations. |
| Attention to Detail & Accuracy | Because errors in reservation information can lead to troubles. |
| Communication Skills | To communicate smoothly with customers and accommodation facilities. |
| Planning & Organization | To manage and coordinate multiple reservations and schedules. |
| Problem Solving | To respond quickly to reservation changes and troubles. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Physical Stamina & Endurance | Mainly desk work with low physical burden. |
Related Qualifications
- Service hospitality certification
- Tourism English certification
- Travel supervisor
Related Jobs
- Hotel concierge
- Reservation operator
- Tourist information center staff
- Travel agency staff