Accident Claims Clerk
じこがかりじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Sales and Marketing Clerical Occupations
- Minor : Other Sales and Marketing Clerical Occupations
Summary
Clerical position in insurance companies handling accident reception, processing, and insurance claim procedures.
Description
Accident claims clerks at casualty insurance companies receive accident reports from policyholders or victims, collect and verify documents and information necessary for insurance payments. They collaborate with in-house adjusters and investigators to advance investigations and assessments, and support prompt and accurate insurance payment procedures through phone correspondence with customers, document preparation, and data entry into systems.
Future Outlook
Demand for accident handling remains stable due to aging population and increasing number of vehicles. While some tasks are being automated and efficiency is improving with AI, acquiring specialized knowledge is required due to increasingly complex insurance products and regulatory compliance.
Personality Traits
Calm and Objective / Cooperative / Polite and Accurate / Strong Sense of Responsibility
Work Style
Counter Service / Flexitime (Company Dependent) / Office Work / Remote
Career Path
Accident Claims Clerk (Entry Level) → Accident Claims Clerk (Intermediate) → Senior Accident Claims Handler → Claims Investigator/Adjuster → Claims Manager
Required Skills
Business System Operation / Customer Service / Document Creation and Management / Insurance Claims Administration / Office Software
Recommended Skills
Communication Skills / Communication Skills (English Email) / Non-Life Insurance Solicitor Qualification / Understanding of Insurance-Related Regulations
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because errors are not tolerated in document review. |
| Communication Skills | High communication skills are required for phone correspondence and coordination with internal and external parties. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Centered on routine work with few creative tasks. |
| Physical Stamina & Endurance | Primarily desk work with low physical demands. |
Aliases
- Accident Reception Clerk
- Casualty Insurance Clerk
Related Jobs
- Adjuster
- Insurance Contract Clerk
- Insurance Payment Investigator