Accident Assessor
じこさていにん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Sales and Marketing Clerical Occupations
- Minor : Other Sales and Marketing Clerical Occupations
Summary
A specialist who investigates and evaluates damage from accidents involving automobiles, buildings, etc., and calculates repair costs and insurance payout amounts.
Description
Accident assessors collaborate with insurance policyholders and repair shops to investigate damage to accident vehicles or buildings on-site or based on photographic materials. They calculate damage amounts considering repair methods, parts unit prices, and labor costs, and prepare reports that serve as the basis for insurance payouts. They also negotiate with customers, repair contractors, and insurance company staff to determine appropriate payout amounts. Knowledge of the latest repair technologies and insurance policies is required, and claims handling and negotiation skills are also important.
Future Outlook
With the increase in automobile ownership and advancements in IoT technology, the introduction of remote assessment systems is progressing, while the demand for AI-utilizing automated assessment is also expected to rise.
Personality Traits
Cautious / Excellent communication skills / Sharp observation skills / Strong sense of responsibility
Work Style
Career Path
Assistant Adjuster → Accident Assessor → Senior Assessor → Investigation Department Manager → Damage Services Department Manager
Required Skills
Accident site investigation / Insurance policy knowledge / Photography / Repair cost estimation
Recommended Skills
Automotive repair knowledge / Building repair / Excel (basic) / Negotiation skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Logically evaluate insurance policies and repair estimates to accurately calculate damage amounts. |
| Attention to Detail & Accuracy | Overlooking minor damage or clauses can affect damage amounts. |
| Communication Skills | Required for negotiations and discussions with customers and repair contractors. |
| Numerical & Quantitative Analysis | Required to accurately calculate repair costs and payout amounts. |
| Problem Solving | Required to address unexpected damage situations or disputes and find solutions. |
| Stress Tolerance | High mental stress due to claims handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Creativity is low as it involves mostly standardized evaluation tasks. |
Aliases
- Damage Investigator
- Insurance Adjuster
Related Jobs
- Claims Officer
- Damage Insurance Appraiser
- Insurance Sales Representative